Key Features & Functionalities
Management Hub
Action Manager Risk Matrix Scoring & Provisioning Agent Evaluations Agency Evaluation Slippage Management
Web Console
Action Recorder Ad-hoc Letter Generation Providing Delinquent Account 360 View Hardship Management Restructuring
Information & Report Hub
Analytics & Data Visualizations Document Handler for Legal Diarizing Customized Report Creation
EOD Synchronizer
Data Synchronizer for Back-end solutions Recovery Rules Engine Watch Bucket Manager Indication of Alarming Accounts
Auto Dialer
Interfacing with the Call Manager Collect Agent interaction and performance data Generate Outbound Calls
key objective
Collectmate is a holistic solution designed to manage end-to-end tasks and processes related to the entire debt collections and recoveries operation. With unparalleled scalability, security, and transparency into the entire process workflow, Collectmate is designed to support Collections departments to meet four (4) key objectives:
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Assistance in mapping out the entire Collections Strategy
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Optimization of resources to align with a customer-centric business model
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Monitoring and tracking of system generated KPIs
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Automation of support functions driven by a dynamic workflow management system
