What is unique about Digiface? With Digiface, customers have the option of self-onboarding and agent-assisted onboarding. The all-inclusive turnkey solution offers digital, Video and Electronic kyc solution options.

Key features and functionalities

Queue management capabilities facilitates call management and AI-driven call allocation schemes to Bank Agents

The Interface provides a holistic customer profile view to the Bank Agent’s screen

Ensures customer authentication prior to connecting to a video conference to negate spams and fraud callers

Tracks a customer’s geo location live as well as calls placed outside of Sri Lanka

Users can transfer documents and attachments during a call and create a unique Reference IDs for each call as well as retrieve call records

Provides a Call scheduling and notification option while streamlining the call management process for both the customers and Bank Agents

Offers Facial data matching and comparisons to ascertain the authenticity of the customer

Optical character recognition facility to minimize data entry at the time of providing the proof of identification documents and details

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